Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one-third of the world’s population.
We are recruiting to fill the positions below:
Job Title: Billing & Charging Systems Analyst
Location: Lagos, Nigeria
Responsibilities
- Monitor and analyse daily call data records to ensure they are in trend, investigate, escalate and/or fix issues where they exist.
- Work closely with Revenue Assurance and Fraud Management department to reconcile call data records and report exceptions or possible fraud for further investigation
- Coordinate and conduct sample/test bill run and work with the IT Testing and Revenue Assurance & Fraud Management teams to ensure validation is complete for approvals before the actual bill run is initiated
- Ensure that all participating call data events are well and completely processed at the end of each month
- Complete error CDR resolution and bucket management
- Plan, coordinate and conduct actual bill run on the 1st day of the new month, give regular updates on progress to all stakeholders till completion.
- Ensure summarized bills are sent via SMS and email upon successful validation and approvals by Revenue Assurance and Fraud department
- Conduct post bill run analysis, generate reports required by all stakeholders and send within agreed timelines
- Monitor the generation of Age debt reports and ensure it is sent on or before the 7th day of the new month
- Manage and engage internal customers (Enterprise, Finance, Customer Care and Revenue Assurance)
- Resolution of all escalated Billing and Charging Systems issues (ticket and emails) with agreed service levels and give quality feedback
- Manage all charging system nodes handling rating, billing, accounts receivables, dunning control and other related activities and ensure a pro-active working condition for both hardware and software
- Ensure proactive monitoring of the systems through available tools & key performance reports and make sure all alarms are treated on priority
- Ensure all business and system reports are accurately and duly generated for business decisions.
- Ensure new software releases pass the quality test, are fit for purpose and deployed successfully.
- Analyse new business requests and proffer best practice solutions with appropriate cost and no impact to legacy systems.
- Ensure transfer of knowledge to other team members and good handshake with interfacing departments
Qualification, Skills and Experience
- Minimum of Bachelor’s degree in Engineering, Information or any related field with evidence of proven experience.
- Minimum of Five (5) years’ work experience with at least Three (3) years in a Telecom Billing and Charging systems role.
- Prior experience in Telecommunication in an Operations / Services / Technology environment.
- Strong problem-solving skills
- Good knowledge and use of SQL
- Strong knowledge of Unix Operating System
- Good analytical skills & strong attention to details.
- Excellent ability to express ideas verbally, including strong presentation skills.
- Good engagement & communication skills.
- Ability to plan, organize and manage pressure
Interested and qualified candidates should:
Click here to apply
Job Title: Digital Marketing Engineer
Location: Lagos, Nigeria
Responsibilities
- To empower and support customers (specifically, mobile network operators) to define, test, prioritize, execute and report on multi-channel, rule or event-based campaigns via our in-house campaign management system.
- Perform subscriber profiling based on certain attributes ,consumer behavior and business rules as defined by customer
- Read, extract, transform, stage and load data using selected tools and frameworks as required and requested.
- Perform end to end maintenance of all components and services of the campaign management system
- Perform tasks such as writing scripts, calling APIs, creating and modifying data flows, write SQL queries, etc.
- Work closely with the other team members for 3rd party integration of data sources
- Monitoring and reporting on campaign performance and tracking leads for call to action.
- Provide input into documentation and updating of Standard operating procedures and process documents.
- Provide input into definition data retention policies.
Qualification, Skills and Experience
- Bachelor’s Degree or more in Computer Science or a related field.
- 5 – 7 years of recent experience in the support of campaign management systems.
- Very proficient in the use of SQL/PL-SQL.
- 5 – 7 years of recent experience in Business intelligence, data analytics and familiarity with the Hadoop platform including the HDFS file system is added advantage.
- Programming experience, ideally in Python, Spark, Kafka or Java, and a willingness to learn new programming languages to meet goals and objectives.
- Experience in C, Perl, JavaScript or other programming languages is added advabtage.
- Knowledge of data cleaning, wrangling, visualization and reporting, with an understanding of the best, most efficient use of associated tools and applications to complete these tasks.
- Familiarity with Hive, Spark and MapReduce is added advantage.
- Experience processing large amounts of data, including integrating data from multiple sources.
- A willingness to explore new alternatives or options to solve data mining issues, and utilize a combination of industry best practices, data innovations and your experience to get the job done.
- Experience in production support and troubleshooting.
Interested and qualified candidates should:
Click here to apply