Black Pen is currently recruiting suitably qualified candidates to fill the vacant job positions in their company. Interested candidates should kindly follow the job application guidelines below to apply successfully.
Black Pen Recruitment – Our client, an AI-Driven Lending platform, is recruiting to fill the position below:
Job Title: Loan Recovery Officer (FinTech / Lending)
Location: Benue, Oyo, Imo, Ogun, Edo, Abuja
Job Type: Full-time | Permanent
Industry: Financial Services
Job Description
- Our client is looking to hire a talented Loan Recovery Officer (Fintech/Lending) to join their team.
- Their team consists of innovators and builders with domain expertise in the lending space.
- They share a determination to continue leveraging data driven approaches to problem solving by building products that the market needs and API integrations that drive value across the board.
Job Responsibilities
- Handle recovery jobs assigned by visiting defaulters in their physical locations and convincing defaulting borrowers to make payments in line with their loan agreement
- Ability to investigate customer reasons/excuses to verify accuracy and gather evidence.
- Collaborate effectively with our internal teams and external collection agencies.
- Ability to follow up on pending payment agreements with default clients and reach negotiated agreements with them.
- Identify challenges in your own portfolio and discuss them with your manager and leadership, for a concerted effort toward debt recovery.
- Analyze the portfolio to identify risky segments, and determine the trends/root causes of default.
- Preparation of reports, providing insights based on data analysis and identification of patterns within your assigned customer portfolio
- Regularly review the communication in use in order to achieve efficiency and effectiveness.
Qualifications and Requirements
- Candidates must have a Bachelor’s Degree in any related field.
- Minimum of 3 years of experience in banking or microfinance operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading
- Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
- Excellent collaborator with internal teams
- Excellent great communication skills, both oral and written, and reporting
- Good grammar, spelling, and punctuation
- Proficiency in Excel
- Must have completed the mandatory NYSC program or have an exemption letter.
Remuneration
Salary + Benefits
Interested and qualified candidates should: Click here to apply online
Job Title: Senior Fraud Specialist (FinTech / Cryptocurrency)
Location: Lagos
Job Type: On Site, Full-time
Industry: Financial Services
Job Responsibilities
- Analyse, prepare and perform risk evaluation to prevent fraud.
- Review accounts and transactions for potentially fraudulent activity and take quick, decisive action
- Respond to requests from law enforcement, regulators and banks
- Proactively identify and monitor fraud patterns
- Interact with customers to understand unusual account activity
- Provide investigative support for various teams
- Work with a high degree of independence
- Keep detailed logs of incidents and prepare regular and ad-hoc reports
- Actively participate in improving internal procedures and processes linked to Risk, Fraud, Payments and AML.
- Work alongside the IT team on the development and upgrade of fraud detection/prevention tools and mechanisms
- Creation and implementation of the procedures for identity checks (KYC).
Qualifications and Requirements
- Candidates must have a Bachelor’s Degree in any relevant discipline.
- Minimum of 6 years relevant work experience in a similar role
- Experience in fintech/cryptocurrency is required
- Attention to detail, strong sense of responsibility and very high level of integrity
- Ability to take charge in critical situations and work on resolving problems
- Fluent in English
- Good knowledge of AML and STR directives.
- Proficient in MS Office
- Strong analytical and problem-solving skills
- Working knowledge of forecasting and KPIs.
Salary
Salary + Benefits
Interested and qualified candidates should: Click here to apply online
Job Title: CRM Manager (FinTech / Cryptocurrency)
Location: Lagos
Job Type: On Site | Full-time
Industry: Financial Services
Job Responsibilities
- Manage the business’s day-to-day consumer relations protocols, their refinement, CRM segmentation, onsite personalization, and product recommendation programs and platforms.
- Oversee the creation of models against lifetime value, retention, churn, loyalty, and advocacy programs.
- Structure CRM activities with a view of maximizing KPI improvement, ROI, and business impact.
- Oversee and coordinate the implementation of new CRM campaign management tools inclusive of email service provider integration, frontend integration, and CRM integration with the internal IT department, third-party ecommerce providers, and email service providers.
- Directly communicate with consumers and plays a leading role in deciding on the CRM platforms, structures, and architecture to guarantee that consumer relations are carried out seamlessly across the business.
- Responsible for the development of consumer segmentation models along with internal and external analysts and based on common characteristics inclusive of purchase history, consumer type, consumer behavior, and demographics.
- Drive the continuous optimization of on-site product recommendations, cross-selling and merchandising opportunities based on segmentation models and desired actions.
- Implements relevant, approved online marketing campaigns, as well as offers for cross-platform communications that are founded on segmentation models and the business’s goals.
- Provides strategic guidance to CRM strategies that will be inclined to drive maximum ROI.
- Works closely with various departments in the business, including the senior management and key stakeholders to develop and launch suitable digital marketing initiatives.
- Works closely with the IT department to better understand all CRM feeds and data flowing in and out of CRM program management tools.
Qualifications and Requirements
- Candidates must have a Bachelor’s Degree in Marketing, Information Technology, Public Relations, Business Administration, Economics, Finance, or any other related field.
- Minimum of 2 years of experience in CRM marketing or advertising within a Sales team in a fast-paced and highly competitive setting.
- Experience working with multiple communication channels in consumer interactions.
- Experience in basic set-ups and development of corporate-level CRM programs and campaigns.
- Possess strong analytical skills coupled with project management and planning skills.
- A substantial knowledge in CRM segmentation, campaign management, direct marketing, offer management, data mining, interactive marketing, database marketing, and email marketing.
- Excellent communication skills
- Must be customer-service oriented, demonstrate an ability to work in a fast-paced environment with ease, be self-motivated and proactive
- Be able to prioritize and meet deadlines while working on multiple projects and have creative problem-solving skills.
- An ability to create strong and long-lasting relationships.
Salary
Salary + Benefits
Interested and qualified candidates should: Click here to apply online
Application Closing Date
Not Specified.
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