Ideal Nigeria Limited Recruitment 2019 – This is to inform the general public that Ideal Nigeria Limited is recruiting qualified applicants. Interested candidates should kindly follow the procedures below.
Ideal Nigeria Limited is currently recruiting suitably qualified candidates to fill the vacant position below:
Job Title: Customer Retention Manager
Location: Lagos
Job Description
- We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
- The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
Requirements
- Proven working experience as a customer service manager, retail manager or assistant manager
- Experience in providing customer service support
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
- Excellent knowledge of management methods and techniques
- Proficiency in English
- Working knowledge of customer service software, databases and tools
How to Apply
Interested and qualified candidates should forward their CV to: idealniglimited@gmail.com using the “Job Title” as subject of the email
Application Deadline
Application deadline is on the 29th August, 2019.
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