ABC Transport Plc Recruitment – This is to inform the general public that ABC Transport Plc is recruiting qualified and suitable candidates to fill the position of Customer Service Executive. Interested persons should kindly apply below.
ABC Transport Plc commenced operation in road passenger transportation on February 13, 1993 as an off-shoot of Rapido Ventures with a view to running a modern road transportation system in Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Lagos
Department: Operations
Unit: Customer Service
Job Summary / Objective
- The staff will be responsible for attending to customers’ requests and inquiries, resolving customers’ complaints, and generally serving as a face between the company and its customers.
Roles/Responsibilities
- Technical Core Skills
- Attending to terminal cargo enquires, objections and complaints
- Drafting daily and monthly report on major customer’s inquiries, complaints, and objections, and suggestions. ( Tabular report format)
- Carryout quick response to customer enquiries and complaints ranging from: Damaged shipment, missing shipments and delayed shipments. Keep all units concerned informed about any the identified issues listed.
- Respond to sales enquiries and forward report of sales enquiries to the Customer Service Supervisor for follow up.
- Respond to RFI and RFQ including filed assessment request and forward report to Customer Service Supervisor for further action.
- 100% compliance with cargo SOP.
- Ability to work with CARGO SIMPLY software.
- Weekly/ monthly report on number of customers attended.
- Maintain customer data base.
- Ensure cargo operations are carried out with full compliance with regulatory standards.
Key Performance Indicators
- Ensure customers complaints are resolved within 48hrs
- 100% accuracy of timely responses for all online queries and enquires
- 100% monitoring of compliance of operation at various terminals
- Timely preparation of all reports weekly and monthly.
Qualifications and Requirements
- HND / B.Sc in any discipline with a minimum of 2nd class honors.
- MUST have completed NYSC programme.
- 3 – 5 years relevant work experience.
Competencies / Skills:
Management / Behavioural Skills:
- Management/Behavioural Skills
- Professionalism – Always demonstrates highest level of ethics and compliance with regulations and policies while possessing the right skills and competency for the task
- Accountability -Demonstrates the state of being accountable by holding others accountable and also showing ownership and responsibility for assigned tasks and company property
- Discipline – Maintains highest ethical and moral standards while presenting a well groomed professional personal appearance
- Team Work – Commits to the culture of mutual accountability that promotes performance-based values, to drive audacious targets in a fair equitable and inclusive work environment
- Result Orientation- fiercely focused on business goals and achieves set targets and tasks in record time
- Strong problem solving skills.
- Outstanding – Consistently delivers superior results and embodies an exemplary conduct and behaviour
- Efficiency- Always completes assigned tasks in a timely manner in a safe environment compliant with regulatory standards
- Aggressiveness – Vigorously and passionately follows up and follow through to ensure that set objectives are achieved in record time
- Integrity – Maintains high level of probity and will do the right thing at whatever cost
Technology Skills:
- Database Management/ Analytics skills
- Use of Physical Internet
- Cargo Simply Software
- Electronic Mail
- Telephone
- Computer
- Face-to-Face Discussions
- Contact With Others
- Work With Work Group or Team.
- Proficiency in use of relevant Technology and software for inventory management, operational logistics and supply chain management and tracking
- Equipment/Technology:
- Personal Computer,
- Work Context
Salary
N50,000 – N100,000 Monthly.
How to Apply
Interested and qualified candidates should send their CVs to: recruitment7010@gmail.com using the Job Title as the subject of the email
Application Deadline
15th March 2023.