Standard Chartered Bank Nigeria Recruitment for Universal Banker – Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa, and the Middle East.
We are recruiting to fill the position below:
Job Title: Universal Banker
Job ID: 2200030804
Location: Victoria Island, Lagos
Job: Retail Banking
Schedule: Full-time
Employee Status: Permanent
Roles/Responsibilities
Branch Operations & Support:
- Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
- Handle the following transactions and provide services according to the laid down procedures and standard of service:
- Cash transactions
- Funds transfers
- Customer Inquiries
- Cheque collection/Issuing of Banker’s cheque
- Processing of Local and Telegraphic transfers
- ATM Custodianship
- Vault Custodianship
- Accounts maintenance – Limits setups, Static Data requests, Additional Account Opening
- Balance confirmation
- Customer Complaint handling
- Generate Statements of Accounts
- Maintenance of Stock of Secured Stationeries
- Issuance of Instapack Card
- Internal & external reports
- Adherence to the till the limit of N100k and floor limit of N2m
- Other assigned duties
- Assist BOSM to ensure all Operational, Compliance, and Control procedures and guideline are properly carried out and adhered to.
- Comply with internal policies and external regulations and ensure all internal and external reports are submitted on time
- To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and Line Manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
- Build up good relationships with all internal and external customers.
- Make effort to improve personal product knowledge and acquire multi-product processing skills.
- Make effort to improve personal productivity and output level. To achieve established standards.
- Understand and carefully follow the Bank’s operational risk control standard underlying operating process and ensure the risks are minimized.
- Act as System admin and have access to the server room
- Ensure timeliness of managing customer complaints.
- Migrate customers to the remote channels through online activation, E-Statements, and ATM usage
- Manage, handle and record customers’ complaints.
- Oversight of queue management and Banking Hall look and feel
- Oversight of marketing collateral and positioning
- Deliver communication on Products and channels to customers in an effective manner.
Business:
- Awareness and understanding of the wider business, economic, and market environment in which the Group operates
- Refer bank products/channels to existing clients.
- Evaluate customers’ needs and provide high-level, accurate, information and advice on products and channels.
- Support acquisition and growth of customer base through referrals.
Processes:
Operational Risk Monitoring:
- Ensures all Branch transactions comply with internal and external policies and regulations
Clearing:
- Outward clearing processing and control
- Custodian of the following Banking instruments: Cards, Cheque books, Tokens, Frontline registers
- Recommend Processes and service improvements, based on customers’ feedback and observations, to the Head Client Experience at the quarterly VOF Forum.
Risk Management:
- Responsible for identifying, assessing, monitoring, controlling, and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- The ability to interpret the Group’s financial information, identify key issues based on this information, and put in place appropriate controls and measures
- Remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to Customers”.
Operational Risk Policy:
- Ensure completion of all Leading Key Risk Indicators/ KRI’s / CST issues relating to the branch.
- Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership for branch sales and service-related risk. Ensure a full understanding of the risk and control environment in the area of responsibility
Governance:
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willing to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct:
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
- Lead the Nigeria / CPBB / Frontline Sales and Service team to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.)
- Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.
- CBN prescribed responsibilities and Rationale for allocation. Where relevant – Additionally, for subsidiaries or relevant non -subsidiaries
Key Stakeholders
- Branch Operations and Service Manager
- Branch Manager
- Universal Banker
- RM
- IT
- CMO
- Global Business Services
- Property
- Legal
- Compliance
Minimum Qualifications
- Minimum of First Degree Certificate
- NYSC certificate.
Application Closing Date
16th December 2022 (12:59 AM).