ARM Pension Managers (PFA) Limited Recruitment For Call Center Agent

ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands.

We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.

READ –US East-West Center Jobs 2023 – US GOV Office JOBS – Apply Here

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos
Employment Type: Full Time
Department: Customer Experience

READ- Government of Canada Jobs Recruitment Application Portal – Apply Here

Summary

• Responsible for the timely management of calls (both inbound and outbound); identifying customers’ needs and providing appropriate solutions to their complaints.

Responsibilities

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Other duties as assigned

READ- U.S. Embassy Job Recruitment For Office Manager

Requirements

• A First Degree in a relevant field
• 1-3 years of experience in a call center environment​
• Technical expert in related computer applications.
• Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence
• Proficient in relevant computer applications
• Able to react effectively and calmly in emergencies.
• Able to maintain customer confidentiality.​
• Language Proficiency: HAUSA Fluency: HIGH,

Trending   First City Monument Bank (FCMB) Limited Executive Trainee Programme 2022

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline  31st August, 2022.

How to be updated regularly

Kindly subscribe to the site using your Email address for more updates for FREE

• Subscribe to the site www.joecrackconcept.com using your Email address. Subscription is totally FREE
• LIKE our Facebook page for direct updates
• FOLLOW our Twitter News Handle for updates

Publisher’s Note:

Joecrackconcept.com is a job, vacancy, career opportunity blog. We share daily updates on available Jobs, vacancies, local and international scholarships, Government/international organization loans and grants.

Joecrackconcept.com is not an agent of this organization, we can not assist any applicant secure a job, loan, grant or scholarship. We only share the information for interested persons to apply.

Joecrackconcept admins will never call any applicant requesting for payment of my kind or request for any OTP code.

Our services are absolutely free of charge.
Beware of fraudsters