Black Pen is recruiting suitably qualified candidates to fill the vacant job positions in their company. Interested candidates should kindly follow the job application guidelines below to apply successfully.
Black Pen Recruitment – Our client, an AI-Driven Lending platform, is recruiting to fill the position below:
Job Title: Head of People (FinTech / Unsecured Loans)
Location: Lagos (Remote)
Job Type: Remote | Full-time
Industry: Financial Services
Job Description
- Our client is looking to hire a talented individual to join their team.
- The team consists of innovators and builders with domain expertise in the lending space.
- They share a determination to continue leveraging data driven approaches to problem solving by building products that the market needs and API integrations that drive value across the board.
Job Responsibilities
- Implement/facilitate training and development interventions
- Source candidates
- Onboard new hires
- Coach and mentor employees whenever possible
- Create and manage a formal performance review process
- Design, propose, and implement human resources strategies, guidelines, and procedures within broad principles and policies to meet requirements supporting short and long-term business needs
- Provide local insight to corporate guidelines and procedures and manage the administration and implementation with respect to employee training and development programs, salary structure, performance appraisals and recognition, compensation, and benefit plans
- Ensure compliance of the company’s practices with applicable labour legislation and collective labour agreements
- Assist in articulation of the values and culture of the organisation
- Work with CEO, COO, and CTO to identify human resources problems/issues and provides leadership and support in finding solutions
- Organise and supervise HR/Personnel services that highly qualified personnel are recruited, developed, and motivated to achieve business objectives
- Oversee and ensure the effective running of the local payroll via an external provider
- Manage relationships with external recruitment firms
- Write and post technical job descriptions
- Solid knowledge of sourcing techniques
- Perform pre-screening calls to analyse applicants’ abilities
- Interview candidates combining various methods
- Craft and send personalised recruiting emails with current job openings to passive candidates
- Compose job offer letters
- Conduct job and task analyses to document job duties and requirements
Qualifications and Requirements
- Candidates must have a Bachelor’s Degree or its equivalent in Human Resources Management.
- Minimum of 5 years of experience as Head of People within FinTech
- Solid understanding of HR practices and labour legislation
- Minimum of 5 years of experience within training and development
- Fluent in English.
Remuneration
Salary + Benefits
Interested and qualified candidates should: Click here to apply online
Job Title: Financial Controller (FinTech / Cryptocurrency)
Location: Nigeria
Job Type: Remote | Full-time
Job Responsibilities
- Manage the entire general ledger, including monthly journal entries and close, through to trial balance and management accounts
- Perform all monthly reconciliation as required, including bank, VAT, and balance sheet reconciliation
- Liaise with all external local Auditors, Tax Preparers, Payroll, and other outside suppliers to ensure timely submission and completion of all tax and statutory filings, VAT, payroll, etc
- Design and implement robust processes and controls throughout the business
- Maintain the Fixed Asset Register
- Assist in the Corporate reporting and financial planning and performance analysis when needed
- Provide financial and analytical support to the Country General Manager and management team, including the oversight and reporting on key operational and sales key performance indicators
Qualifications and Requirements
- Candidates must have a Bachelor’s Degree in Business or Finance
- Must be a Qualified Accountant.
- Minimum of 10+ years of relevant work experience
- Big 4 experience is required
- Knowledge and experience with managing a general ledger and monthly close and reviewing and preparing VAT, payroll, and statutory filings
- Experience with managing cash, accounts receivable, and accounts payable
- Technical accounting knowledge – IFRS, US GAAP, OHADA and other local African GAAPs
- Proven ability to cope in a busy and demanding work environment and consistently meet strict deadlines
- Experience in tech and early-stage startup
- Strong oral and written communication skills
- A flexible approach and a can-do attitude given that this role will need to support finance activities across the wider group during busy periods
- Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity
- Detailed knowledge and experience with local accounting and compliance requirements
- Highest standards of accuracy and precision; highly numerate and organised
- Strong Microsoft Excel and IT skills
Interested and qualified candidates should: Click here to apply online
Job Title: Customer Success Associate (FinTech/Lending)
Location: Lagos
Job Type: Remote | Full-time
Industry: Financial Services
Job Responsibilities
- Educating customers on our client’s platforms, product, and service offerings
- Interact with customers to offer recurring and new products upon completion of their prior loan agreement
- Interact daily with customers, by phone or email, ensuring the customer’s inquiry is responded to and resolved within SLA and target goals
- Communicate courteously and effectively, demonstrating soft skills to empathize with customers’ concerns or problems
- Manage customer feedback, queries, complaints, risks, and issues promptly until resolution, while documenting and sharing back to management
- Investigating customer issues and working with other departments as needed to resolve issues promptly.
- Write customer help guides and documentation
Qualifications and Requirements
- Candidates must have a minimum of 3 years relevant experience as a Relationship manager, Customer Service or Support in a bank or financial service company.
- Flexible and adaptable or working in a high-growth and fast-paced organization.
- Excellent written and verbal communication skills are required
- Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization
- Motivated, organized, and must pay attention to details
- Creative and innovative problem solver
- Comfortable working in a fast-paced environment
- Knowledge and experience of working in the financial services industry
- Experience using a CRM and customer service tools
- Computer literacy with the ability to learn new tools and applications quickly
- Positive, enthusiastic, and a self-starter who embraces responsibility and can manage their own time
- Target driven to ensure customers receive fast resolution while maintaining high-quality service delivery.
Salary
Salary + Benefits
Interested and qualified candidates should: Click here to apply online
Application Closing Date
Not Specified.
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