Hybrid Consulting Limited Recruitment for Customer Service Representative

Hybrid Consulting Limited is a registered limited liability company located in Lagos Nigeria and providing quality, professional and world class services to corporate bodies.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a Customer-oriented Service Representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

READ- Access Bank Plc Entry-Level Tech Recruitment 2022

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Track record of over-achieving quota.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

READ- Lady Helen Child Health Foundation (LHCHF) Senior Research Fellow – Apply Here

Requirements

• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters

Salary
N80,000 – N100,000 / Month.

How to Apply
Interested and qualified candidates should forward detailed CV to the “Human Resource Personnel via: hybridconsultantlimited@gmail.com using the Job Title as the subject of the email

Application Deadline  24th June, 2022.

How to be updated regularly

Kindly subscribe to the site using your Email address for more updates for FREE

• Subscribe to the site www.joecrackconcept.com using your Email address. Subscription is totally FREE
• LIKE our Facebook page for direct updates
• FOLLOW our Twitter News Handle for updates
• In case of any issue or  challenge or questions, Click Here