Sterling Bank Recruitment 2021: Latest Job Vacancies

Sterling Bank Plc Recruitment Latest Job Vacancies

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Sterling Bank Recruitment 2021: Latest Job Vacancies , Sterling Bank Recruitment Application Form Portal – We are pleased to inform the general public that sterling bank plc job recruitment application form is out. To apply successfully, kindly use the steps and guidelines provided in this article below

Sterling Bank Plc “Your one-customer bank” is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks – Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa – as part of the 2006 consolidation of the Nigerian banking industry.

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Applications are invited for:

Title: Code To Bank 2.0 Talent Recruitment Programme

Location: Lagos
Job Type: Full-time
Specialization(s): Technology

Job Summary

Code to Bank is a Tech focused talent attraction initiative aimed at harnessing the value of the vast Tech talents in Nigeria and possibly globally.

Job Description

The Don Tracker; Blockchain Engineer
Ruler of the Fleet; Technical Writer
The Knight’s watch; Back End Engineer
The Bannerman; Front end Engineer
The Queensguard; DevOps
The Army of the South; UI/UX Engineer
The Muliti-faced Asssassin; Mobile Devs
Mistress of the Citadel; Product Manager
The First Son; Product Designer
The Silver Company; Content Analyst.

Job Experience

Warrior (1 – 2 years of proven experience/ equivalent skillset
Knight (3 – 4 years of proven experience/ equivalent skillset)
Lord Commander (5 – 8 years of proven experience/ equivalent skillset).

Interested and qualified candidates should:Click here to apply

Job Title: Customer Center Lead

Location: Lagos
Job Type: Full-time
Specialization(s): Customer service/Call center

Job Summary

To train, prepare, motivate, and lead Customer Service Officers to meet goals and provide excellent service to customers.

Job Description

Maintain and develop internal support and service quality standards.
Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
Review Service delivery and interaction in branches to ensure standards are met.
Accompany evaluations with meaningful and constructive feedback.
Create strategies to improve support KPIs.
Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
Monitor customer service performance and create reports that reflect support performance.
Create educational materials to ensure knowledge building for all service officers and carry out trainings.

Job Experience

First Degree in any field
1 – 2 years related work experience.

Interested and qualified candidates should:Click here to apply

Application Deadline 14th May, 2021.

Job Title: Quality Assurance Specialist

Location: Lagos
Job Type: full-time
Specialization(s): Quality Assurance/Control

Job Summary

To maintain a high and consistent level of service quality and ensure that regardless of the representative approached or the support channel used, customers always get similarly excellent service.

Job Description

Maintain and develop internal support and service quality standards.
Review Customer Care agents’ conversations (calls, emails, chats, etc) and assess support interactions based on internal standards.
Review Service delivery and interaction in branches to ensure standards are met.
Accompany evaluations with meaningful and constructive feedback.
Create strategies to improve support KPIs.
Help agents improve their performance with specific instructions and constant support by mapping the need for training and onboarding programs and initiate these projects.
Monitor customer service performance and create reports that reflect support performance.
Create educational materials to ensure knowledge building for all service officers and carry out trainings.

Job Experience