Brav Marine Nigeria Limited Recruitment 2018, Brav Marine Nigeria Limited vacancies, Brav Marine Nigeria Limited jobs and Brav Marine Nigeria Limited Application Form. This post will show you the requirement and guideline on how to apply for this job. Brav Marine Nigeria Limited is recruiting suitably qualified candidates to fill the position below:
We are Recruiting for the following positions;
Job Position: Back Office – Key Support Staff
Location: Rivers
Job Description
- Upload wallets of agents
- Issue and Maintain all agent agreement letters
- Monitor ALL Agents transactions and track reversals.
- Monitor and Supervise activities of other support staff including office admin, dispatch rider
- Monitor movement log book for dispatch rider
- Support the Vision, Mission, and demonstrate a commitment to the values of the organization.
- Liaise with the Operations managers and HR Team to drive team members periodic performance review
- Compile monthly report on the financial/upload activities of agents
- Provide office supplies needed for the smooth operations in the back and front office.
- Perform all account reconciliations on agents bank deposit and upload
- Encourage focus on customer service through effective verbal and written communications to agents
Job Position: Clearing Cashier
Job Location: Rivers
Reporting Line: Operations Manager
Interfacing: Back Office Operations
Job Description
- Count cash collected by BPOs daily
- Arrange/sort cash collected into bundles, packs and pieces
- Check/Reconcile BPOs tab balance against cash collected
- Evacuate collections received from BPOs into appropriate bank accounts as advised
- Post BPOs total collections and remittances on system daily
- Post all bank remittances and upload all deposit slips on system daily
- Prepare/submit daily, weekly, monthly report to OPM
- Any other duties as assigned by the OPM.
- Check/Reconcile BPOs collection register against cash collected
- Check/Reconcile BPOs bill stubs against cash collected
- Ensure BPOs cash at hand balances with total collections received from customers
- Ensure cash collected from BPOs are well analyzed by BPOs using the analysis sheet
- Reconcile/escalate cash differences to OPM
Job Position: Bill Payment Officer
Location: Rivers
Reporting Lines: Clearing Cashier and Operations Manager
Interfacing: All Organization’s Departments
Job Description
- Perform the day to day processing of financial transactions to ensure that collections are maintained in an effective, up to date and accurate manner.
Responsibilities
- Data entry and posting of ALL collections received.
- Maintain list of accounts receivable.
- Prepare and submit collections reports to clearing cashiers and OPMS daily, weekly and monthly.
- Collect money and provide receipts to customers for ALL transactions daily.
- Ensure that transactions comply with Organization’s financial and Operational policies and procedures.
- Verify Accuracy of customer’s data
Key Operational Tasks:
- Report all errors for reversal daily.
- Identify discrepancies in accounts/posting and notify appropriate staff or supervisor to assist in problem resolution and balancing.
- Record and submit ALL collections to clearing cashier daily.
- Resolve ALL POS/Tablets issues within one’s scope and report others to OPM for resolution
- Interact with customers and staff to answer questions, obtain information and resolve ALL operational issues, in a timely and prompt manner.
Provide Exceptional Customer Service:
- Respond to customers’ inquiries.
- Attend all meetings and training.
- Perform other related duties as assigned by OPM.
- Maintain open, positive, cordial, team-oriented lines of communication with Manager and other staff members.
- Greet customers in line with organization’s customized greeting standard
- Welcome and assist customers/visitors in a warm & receptive manner.
Job Title: Customer Service Officer
Location: Rivers
Reporting line: Head, Customer Service
Interfacing: All departments and Customers
Job Description
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Managing all incoming calls and customer inquiries
- Follow communication procedures, guidelines and policies
- Generate End of Week reports on call analysis
- Serve as the first point of call for all customer related issues.
- Collect inquiries and complaints of customers
- Provide timely solutions to inquiries/complaints of customers
- Compile and send daily/weekly/monthly reports
- Every other duty as may be required by supervisor.
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- Maintain customer records by updating account information
Requirement
- Candidates should possess relevant qualifications.
Job Position: Operations Manager – Agency Network
Job Location: Rivers
Reporting Lines: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department.
Job Description
- Oversee and coordinate the day to day collections for agents in coverage area.
- Compile and report all post Tablet transactions for all agents.
- Coordinate and supervise Operations – Agency network.
- Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.
- Maintain time sheet, register and records of agents under coverage.
- Reconcile, track and resolve all account discrepancies.
- Ensure and confirm 100% remittance of all collections daily
- Monitor and Supervise drivers under coverage area including movement log books
- All Business and Operational tasks given by COO
- Expand agency network to effectively reach all customers under area of coverage.
- Investigate and promptly report all technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.
- Implement and manage operations plans, processes and procedures set up by the COO.
- Involve in budget planning and financial analysis of organization’s Operations in the State.
- Oversee inventory, distribution of organizational resources/products to agents in area of coverage
- Directly manage agents and provide managerial support in the day to day affairs of operations.
- Collate and submit all agency operations reports to the COO
- Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.
- Channel all feedback to reporting and interfacing lines.
- Deal with day to day operational issues, investigate and report all human work related issues to the appropriate lines for prompt actions.
- Drive company’s Training and development strategy among agents.
- Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.
- Track day to day management of collections, cash posting, book balance, credit balance resolution.
- Support the vision, mission statement and demonstrate a commitment to the values of the organization.
- Liaise with the COO and HR Team to drive performance management, periodic review, evaluation and appraisal of agents.
- Directly design job scope, KPI and target for all agents under coverage.
Job Position: Operations Manager – Operations Unit
Job Location: Rivers
Reporting Lines: Chief Operating Officer
Interfacing: Audit, Finance, Operations& HR Department.
Job Description
- Oversee inventory, distribution of organizational resources/products to team members.
- Directly manage BPOs and Clearing Cashiers and provide managerial support in the day to day affairs of operations.
- Collate and submit all operations reports to the COO
- Drive organization’s Annual revenue plan that will aid the realization of quarterly & annual revenue targets.
- Maintain time sheet, register and records of BPOs under supervision.
- Reconcile, track and resolve ALL account discrepancies.
- Oversee and coordinate the day to day collections in the State.
- Compile and report ALL POS &Tablet transactions for all BPOs and Clearing cashiers).
- Coordinate and supervise the Operations unit.
- Investigate and promptly report ALL technical and IT related tablet/platform issues to the appropriate channels for immediate resolution.
- Implement and manage operations plans, processes and procedures set up by the COO.
- Involve in budget planning and financial analysis of organization’s Operations in the State.
- Ensure and confirm 100% remittance of all collections daily
- Monitor and Supervise drivers under coverage area including movement log books
- All Business and Operational tasks given by COO.
- Provide hands on support to all operational strategies to drive accountability, revenue collection and increase profitability base.
- Channel ALL feedback to reporting and interfacing lines.
- Deal with day to day operational issues, investigate and report ALL human work related issues to the appropriate lines for prompt actions.
- Drive company’s Training and development strategy among team members.
- Encourage focus on customer service delivery through friendly and effective verbal, written communication to customers.
- Track day to day management of collections, cash posting, book balance, credit balance resolution.
- Support the vision, mission statement and demonstrate a commitment to the values of the organization.
- Liaise with the COO and HR Team to drive performance management, periodic review, evaluation and appraising team members.
- Directly design job scope, KPI and target for ALL BPOs under coverage.
Method of Application
All qualified candidates should send their CV’s to: operation20-recruitment@yahoo.com
APPLY HERE